• Night Audit | Overnight Front Desk Agent

    Courtyard Dallas Grand Prairie
    Job Description

    Overall Responsibilities

    • Responsible for running all overnight duties at the Front Desk.
    • Complete Night Audit procedures from Fosse
    • Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
    • Use hospitality skills, which include:
    • Smile and greet every guest
    • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
    • Speak to the guest in a warm, friendly and courteous manner
    • Display genuine and enthusiastic interest in the guest, pay complete attention
    • Anticipate guest needs and be flexible in responding to them
    • Be knowledgeable about your job
    • LEARN to take ownership of guest problems and resolve them
    • Maintain and promote Guest Hospitality at all times.
    • Stock lobby Market on a daily basis.
    • Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.
    • Be familiar with day-to-day selling strategy of rooms.
    • Have knowledge of any and all promotions and/or current programs (i.e. Marriott Bonvoy, Hotel Packages) etc.
    • Maintain a high standard of personal hygiene and be in proper uniform at all times.
    • Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
    • Maintain and organize all overnight files and reports

    Qualifications

    • Previous hotel experience required
    • Marriott experience preferred
    • FOSSE experience preferred
    • The hotel operates seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands.
    • Customer Services experience preferred.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines
    • Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
    Contact Information
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