• Guest Service Agent | Front Desk

    Courtyard Dallas Grand Prairie
    Job Description

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Responsibilities

    · Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

    · Follow all cash handling and credit policies.

    · Be aware of all rates, packages and special promotions as listed in the Red Book.

    · Be familiar with all in-house groups.

    · Be aware of closed out and restricted dates.

    · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    · Be familiar with hospitality terminology.

    · Have knowledge of emergency procedures and assist as needed.

    · Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    · Use proper two-way radio etiquette at all times when communicating with other employees.

    · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    · Be able to complete a bucket check, room rate verification report, and housekeeping report.

    · Balance and prepare individual paperwork for closing of shift according to hotel standards.

    · Maintain and market promotions and guest programs.

    · Maintain a clean work area.

    · Assist guests with safe deposit boxes.

    Job Requirements

    Qualifications

    · College course work in related field helpful.

    · Experience in a hotel or a related field preferred.

    · High School diploma or equivalent required.

    · Computer experience required.

    · Customer Services experience preferred.

    · Maintain a warm and friendly demeanor at all times.

    · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    · Must be able to multitask and prioritize departmental functions to meet deadlines.

    · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    · Maintain regular attendance in compliance with Marriott Standards, as required by scheduling, which will vary according to the needs of the hotel.

    · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    · Comply with Marriott Standards and regulations to encourage safe and efficient hotel operations.

    · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    · Must be able to cross-train in other hotel related areas.

    · Must be able to maintain confidentiality of information.

    · Must be able to show initiative, including anticipating guest or operational needs.

    · Perform other duties as requested by management

    Your Responsibilities: • Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay • Maximize revenues and occupancy • Create a positive team-oriented environment focused on the guest

    • Ability to multitask and prioritize • Flexibility- must anticipate regularly scheduled weekend and evening hours • Assist with the Sales and Marketing efforts • Ability to interact with others in an honest, fair and respectful way; giving others confidence in you and the organization • Set high standards of performance for self and others; assumes responsibility and accountability for successfully completion of assignments or tasks Education and Experience * Fosse Experience is a plus

    Contact Information
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